We recently came across an article on forbes.com titled, "I Should Never Have Responded To The 'Confidential' Employee Survey". In this article Ernesto shares his concern that his 'confidential' survey results were shared with his manager. Hear what Evolve Performance Group CEO Jeff Tobaben says about employee survey confidentiality and the importance of a well deployed employee engagement program.

Companies with high employee engagement level tend to have better stock performance, but not every CEO sees the connection. We suspect the disconnect at the CEO level stems from a lack of awareness, belief in the science of behavioral economics and the perception that the money being left on the table from disengagement must be Monopoly money.

Many of us have seen the LifeLock commercials depicting different scenarios of “monitoring” of an activity.  For instance, the Bank Security Guard that takes no action during a bank robbery and says that he is simply a “Security Monitor.”  Or the dentist in a LifeLock commercial that finds a cavity and says that he’s just the “Dental Monitor.”  In either case, the “monitor” takes no action.

Employees, customers are as important as financials. An employee engagement survey program provides a great tool for ownership and leadership. The employee engagement survey data and analysis creates the foundation for an integrated approach to manager engagement training, employee reviews and building a high-performance culture.

What differentiates your dealership from the nearest competitor? The customer experience created by your sales and service teams! During this webinar, we will take a deeper dive into how employee engagement influences a variety of business outcomes, how to measure the engagement of your staff, manage the results and align your managers with staff members to achieve maximum business performance.

The Harvard Business Review recently published an article called "Putting the Service-Profit Chain to Work". This article does an excellent job explaining the linkage between leadership, employee engagement, customer retention and profitability...

This article delves a little deeper into the mindset of one of our favorite companies- Starbucks! Check out their unique approach to both employee and customer relationships and learn how you can apply a similar culture to your work environment.