We recently came across an article on forbes.com titled, "I Should Never Have Responded To The 'Confidential' Employee Survey". In this article Ernesto shares his concern that his 'confidential' survey results were shared with his manager. Hear what Evolve Performance Group CEO Jeff Tobaben says about employee survey confidentiality and the importance of a well deployed employee engagement program.

For years, we’ve been chasing Customer Satisfaction in the automotive industry. Here’s my question – Why are we aiming so low? Satisfaction is meeting the most basic of customer expectations. Is the new car full of gas? Is it cleaned and ready for delivery on time? Was the vehicle fixed right the first time? These are things that customers expect of us.

Employees, customers are as important as financials. An employee engagement survey program provides a great tool for ownership and leadership. The employee engagement survey data and analysis creates the foundation for an integrated approach to manager engagement training, employee reviews and building a high-performance culture.

What differentiates your dealership from the nearest competitor? The customer experience created by your sales and service teams! During this webinar, we will take a deeper dive into how employee engagement influences a variety of business outcomes, how to measure the engagement of your staff, manage the results and align your managers with staff members to achieve maximum business performance.

Whether you are buying a new dealership because it was underperforming or you are shining up your dealership for sale, it’s time to explore implementing employee and client engagement business strategies. These strategies need to be aimed at building lasting relationships.

Most will calculate about 60% of the person's salary and some training to determine their cost of turnover. When was the last time you calculated the other costs such as lower Productivity & Product Quality + lower Employee Morale + lower Customer Service and Profit Margin + lower Return on Investment for Marketing?

The Harvard Business Review recently published an article called "Putting the Service-Profit Chain to Work". This article does an excellent job explaining the linkage between leadership, employee engagement, customer retention and profitability...

Evolve’s Employee Engagement program puts the “how” into leadership development and creates a competitive advantage for your company.

If your company has compensation right -- and your managers are trained to drive engagement daily in a performance-based culture – Happy New Year! If not, check out this article published by PayScale Human Capital that discusses compensation best practices for 2017. This report identifies numerous reason that employees leave companies – and surprise, they have very little to do with compensation.

Do you know the lifetime value of your average customer? Has your organization determined their cost to acquire a new customer? I can’t think of a time anyone challenged the business strategy of spending money to get new customers. I challenge you to play the flip side of that argument and use the information and calculators provided in this article to come up with an estimated cost of what your organization spends on acquiring new customers each year and what they are worth.