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I Should Never Have Responded To The 'Confidential' Employee Survey

I Should Never Have Responded To The 'Confidential' Employee Survey

We recently came across an article on forbes.com titled, "I Should Never Have Responded To The 'Confidential' Employee Survey". In this article Ernesto shares his concern that his 'confidential' survey results were shared with his manager. Hear what Evolve Performance Group CEO Jeff Tobaben says about employee survey confidentiality and the importance of a well deployed employee engagement program.
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Are your dealership’s customers satisfied or are they engaged?

Are your dealership’s customers satisfied or are they engaged?

For years, we’ve been chasing Customer Satisfaction in the automotive industry. Here’s my question – Why are we aiming so low? Satisfaction is meeting the most basic of customer expectations. Is the new car full of gas? Is it cleaned and ready for delivery on time? Was the vehicle fixed right the first time? These are things that customers expect of us.
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Free Engagement Webinar: National Automobile Dealers Association & Evolve Performance Group

Free Engagement Webinar: National Automobile Dealers Association & Evolve Performance Group

What differentiates your dealership from the nearest competitor? The customer experience created by your sales and service teams! During this webinar, we will take a deeper dive into how employee engagement influences a variety of business outcomes, how to measure the engagement of your staff, manage the results and align your managers with staff members to achieve maximum business performance.
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Turnover Costs are More Than You Think

Most will calculate about 60% of the person's salary and some training to determine their cost of turnover. When was the last time you calculated the other costs such as lower Productivity & Product Quality + lower Employee Morale + lower Customer Service and Profit Margin + lower Return on Investment for Marketing?
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What’s Your Strategic Plan in 2017 to Retain Employees?

If your company has compensation right -- and your managers are trained to drive engagement daily in a performance-based culture – Happy New Year! If not, check out this article published by PayScale Human Capital that discusses compensation best practices for 2017. This report identifies numerous reason that employees leave companies – and surprise, they have very little to do with compensation.
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A Customer Saved Is Worth a Customer Earned…Times 5

Do you know the lifetime value of your average customer? Has your organization determined their cost to acquire a new customer? I can’t think of a time anyone challenged the business strategy of spending money to get new customers. I challenge you to play the flip side of that argument and use the information and calculators provided in this article to come up with an estimated cost of what your organization spends on acquiring new customers each year and what they are worth.
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